Yes—under certain conditions, Hone may approve an early refill request. This ensures you don’t lapse on treatment due to travel, delivery delays, or changes in your prescription.

When an Early Refill Might Be Approved

We may approve an early refill if:

• You’re running low due to travel or a missed shipment

• You experienced a delay in shipping or delivery

• You’re switching to a higher dose and need a new supply sooner

• You’re out of medication and labs or consults are already scheduled

How to Request an Early Refill

To request an early refill:

1. Contact Hone support via email or chat (support@honehealth.com).

2. Let us know:

   • Which medication you’re requesting

   • Why you’re requesting it early

   • If your shipping address has changed

3. We’ll coordinate with your provider and pharmacy.

Controlled substances (like testosterone) may require medical approval and extra processing time.

Will I Be Charged Again?

Yes. If your subscription was already charged and filled, the early refill is processed as a new order. This means a new charge will apply unless otherwise noted by your provider or Hone support.

How Long Does It Take?

Early refill requests typically take 1–3 business days to review and process. If the request is urgent, let our team know so we can flag it for priority handling.