While most Hone prescriptions are filled by one of our trusted partner pharmacies, there are certain situations where your medication may be routed to a local pharmacy instead. This ensures timely access and compliance with pharmacy regulations in your state.

Common Reasons We Use a Local Pharmacy

1. Your medication is free of charge
If your treatment plan includes a $0.00 prescription (such as a complimentary starter dose), we may send it to a local pharmacy for fulfillment.

2. Specific state requirements
Some states limit or prohibit certain telehealth prescriptions from being filled by out-of-state pharmacies. In these cases, we must use a pharmacy that operates within your state.

3. Insurance or coverage preferences
If you're using insurance or requesting a specific brand that’s not available through our partner pharmacies, we may offer to send your prescription to a local pharmacy of your choice.

4. Special requests for brand or formulation
Our partner pharmacies do not guarantee specific brands or manufacturers. If you need a particular formulation (e.g., a carrier oil like grapeseed instead of cottonseed), a local pharmacy may be your best option.

5. Delays or limited stock at partner pharmacies
To avoid treatment gaps, we may route your prescription to a local pharmacy if one of our partners is experiencing delays or is out of stock.

How Do I Choose or Update My Local Pharmacy?

If you need your prescription sent locally, just contact our support team with the following:

• Pharmacy name

• Phone number

• Address (including ZIP code)

support@honehealth.com 

We'll make sure your prescription is routed appropriately.