Updated: April 9, 2025

Overview

Keeping your account information up to date ensures smooth communication, accurate lab processing, and uninterrupted access to your medications. You can update your name, address, card on file, and lab preferences directly from your Hone Health account.

How to Update Your Personal Information

1. Log in at honehealth.com

2. Click My Hone and select Profile

3. You can update the following fields:

   • Name

   • Address

   • Date of Birth

   • Phone Number

   • Time Zone

   • Lab Preference (at-home or LabCorp)

4. After making changes, click Save Changes

5. To update your address, click the edit icon on the right side of the screen

How to Update Your Card on File

1. Log in to your Hone account

2. Click My Hone, then select Profile

3. Click Billing at the top of the page

4. From here, you can:

   • Add a new card

   • Replace or remove your current card

   • Set your preferred payment method

How to Update Your Preferred Lab Type

Your lab preference determines whether you’ll receive an at-home collection kit or a LabCorp order.

To update your selection:

1. Go to My Hone → Profile

2. Scroll to Lab Preference

3. Choose either:

   • At-Home Test Kit

   • LabCorp (in-person)

4. Click Save Changes to confirm

If you encounter any issues or need help making updates, our Care Team is here to help. Use the Help button or email support@honehealth.com for assistance.