Introduction:

Encountering sign-in issues can be frustrating, but at Hone, we've streamlined the process to make it easy for you to regain access to your account. Whether you've forgotten your password or your account is locked, this guide will walk you through the steps to resolve these issues efficiently.

Unable to Sign-In:

1. Forgot Password:

If you're unable to sign in due to a forgotten password, follow these steps:

• Click on "Forgot Password" above the "Login" button on the sign-in page.
• Enter the email address linked to your account.
• Check your email for instructions on resetting your password.

Password Requirements:

Your new password must include:

• At least 1 number.
• 1 symbol.
• 1 uppercase letter.
• A minimum of 8 characters.

Note:

If you don't receive the email or encounter issues changing your password, contact support@honehealth.com. 

2. Locked Out:

If your account is locked, here's how to unlock it:

• Click on "Unlock Account" above the "Login" button on the sign-in page.
• Enter your email address.
• Check your email for instructions on unlocking your account.

Note:

If you face difficulties unlocking your account or don't receive the email, contact support@honehealth.com. 

Conclusion:

We understand that sign-in issues can happen, but our user-friendly steps ensure a seamless resolution. If you encounter persistent problems, don't hesitate to reach out to our dedicated support team at support@honehealth.com for further assistance.